Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. We have premium shipping such as DHL, FEDx, etc that also provide express and faster shipping of our products worldwide, if you decide to go for premium shipping, that is express and faster, the options are shown at checkout page but depending on your location.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates for Free Shipping:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DaVinci (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shop.franomcapital.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All super good products
Shvidko was told, it was such a shvidko. I will describe everything vizutally, the Whiglyadak Garno, not for a game, the packing Bulo just in a bag. Did not bandage, Yakshshsho added vidguk
The quality of the prioritny Rilya, the right Navit and Vid 2 AKB, lichtarik so Sobi
Excellent power bank case with flashlight and wires for charging different phones, fast delivery
bueno
Good product does not include battery
power bank is good. but seller have not sent the cell of power bank
I liked it when I first saw it unforgettable it to me to see real Chinese technology (I'm switching to a Chinese religion) unfortunately also I didn't buy the batteries. do you know if I can recharge with the single device as well? I tried to plug up the pack for battery pack to use the light. what kinda lights do you have? ... I'll find out! I like shopping online slot I order things and I put them back I need whatever I order all the time. I guess I'll have money to buy with my veterans affairs. it's really hard without a dependable phone charger in mind to buy I don't know the brand names online yet so I settle for a guess Everytime. the battery pack seems like I read that I could charge the batteries in the battery holster for the emergency phone supply. I use my phone all day which is better than slot because it more by volume and more hours and it doesn't cost by the hour. I like you handling my inventions and my products but you guys do all the hard work and I appreciate you fo