Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. We have premium shipping such as DHL, FEDx, etc that also provide express and faster shipping of our products worldwide, if you decide to go for premium shipping, that is express and faster, the options are shown at checkout page but depending on your location.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates for Free Shipping:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DaVinci (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shop.franomcapital.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you, good call! Loud, lots of melodies! Thought the button was rubberized, but no. If you hang outside, you need to protect from weather conditions.
Great call, works at a fairly long distance. Took 2 pieces and tied one button. But for some reason the first on the calls
As soon as the call came, he put it. Works two distances. The first at 10 m. And the second 25 meters from the button. In front of the metal gate button. The signal penetrates this obstacle. A great call. I recommend the seller.
Super fast delivery in 2 days to a convenient point of delivery, reliable packaging and excellent quality. The product meets the declared characteristics. Battery included, large selection of ringtones, loud sound with adjustment. It is very convenient to connect the receivers to the network, plus work out of the box-got it, turned on and use it without unnecessary settings. Sociable, polite seller answers questions. Very satisfied with the purchase.
A good call. Many melodies-you can choose to taste. Fast Delivery
The call is great. There are enough melodies to choose from to suit any desire. The range is not checked, at a distance of 5 m it catches perfectly through the wall
bien
A great call. The signal easily penetrates through the walls! Very easy to install. I was lucky to buy it at all for not expensive, for a share. Happy as an elephant!
Good product, recommend
Excellent quality wireless call, as described. Fast delivery.
It's more than you think, but try Ali Express.
100% happy with this purchase, easy to set up and works well, best ive seen around would highly recommend, many thanks A++++
Fast delivery. The bell button is well connected, all settings work. It remains to establish, then I will check the range. I recommend the seller.
Great call .. Loud .. I'm very satisfied, I like it .. The delivery is fast .. The seller Thank you very much ..
The call is great. Two sets came as pictured, but thank you
There are a lot of melodies, plays loud :)
After order, the goods arrived very quickly! The product was packed well👍. 60 melodies, volume can be controlled, looks very decent. In general, great. I can't say about the service, I hope it will serve happily ever after. I recommend it. Thank you⭐️